Privacy policy

(Last updated: February 22, 2026)

Vitplate operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a secure and seamless shopping experience.

Vitplate operates through the Shopify platform, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase through the Services or otherwise communicate with us.

In the event of any conflict between the Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the processing of personal data.

By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy.

Personal Data We Collect or Process

“Personal data” means information that identifies or can reasonably be linked to an individual. It does not include anonymized or de-identified information.

Depending on how you interact with the Services, we may collect:

  • Contact details: name, address, billing address, shipping address, phone number, email

  • Financial information: payment details and transaction confirmations (Vitplate does not store full card details)

  • Account information: username, password, preferences

  • Transaction data: order history, products viewed or purchased

  • Communications: messages and support requests you send to us

  • Device information: IP address, browser type, device identifiers

  • Usage data: information about how and when you interact with the Services

Sources of Personal Data

We may collect personal data:

  • directly from you

  • automatically through cookies and similar technologies

  • from service providers acting on our behalf

  • from partners

How We Use Personal Data

We may use your personal data to:

  • provide, operate, and improve the Services

  • process payments and fulfill orders

  • manage shipping, returns, and accounts

  • provide customer support

  • conduct marketing and promotional activities (where permitted)

  • maintain security and prevent fraud

  • comply with legal obligations

Legal Bases for Processing (EEA & UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process personal data based on:

  • Performance of a contract

  • Legitimate interests

  • Consent (where required)

  • Legal obligation

Where processing is based on your consent, you may withdraw it at any time.

How We Disclose Personal Data

We may disclose personal data:

  • to Shopify and service providers (payments, shipping, analytics)

  • to marketing partners where permitted

  • where required by law

  • in connection with a business transaction (e.g., merger or sale)

Relationship with Shopify

The Services are hosted by Shopify. Information you submit may be transferred to and processed by Shopify or its partners outside your country of residence.

For more information: https://privacy.shopify.com/en

Cookies and Similar Technologies

We use the following categories of cookies:

  • Strictly necessary cookies required for core site functionality

  • Analytics cookies to measure traffic and performance

  • Marketing cookies for advertising purposes (where used)

Where required by law, a cookie consent banner is presented.

You can manage cookies through your browser settings.

Underage Users

The Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal data from minors.

Data Security & Retention

We implement appropriate technical and organizational security measures. We retain personal data only for as long as necessary to fulfill the purposes described or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • access

  • correct

  • delete

  • data portability

  • restrict or object to processing

  • withdraw consent

To exercise your rights, please email infovitplate@gmail.com

with the subject line: “GDPR Rights Request”

We will respond within 30 days.

Complaints

If you believe your data protection rights have been violated, you may contact us or your local data protection authority.

International Transfers

Where personal data is transferred outside the EEA, we rely on approved safeguards such as the European Commission’s Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact

Email: infovitplate@gmail.com

For the purposes of data protection law, Vitplate is the data controller.