Refund policy

(Last updated: February 22, 2026)

At Vitplate, we place absolute priority on secure transactions, fully transparent return procedures, and prompt, reliable customer support. Please read this policy carefully before completing your order.

Returns & Right of Withdrawal

In accordance with European legislation, consumers within the European Union have the right of withdrawal within fourteen (14) days from delivery.

To qualify for a return under the right of withdrawal:

  • the product must be unused

  • in its original condition

  • in the original packaging

  • accompanied by proof of purchase

Returns will not be accepted if:

  • the product has been installed

  • the product has been used

  • there are signs of installation or wear

  • the original packaging is missing

Change of Mind Returns

Returns are not accepted in cases where:

  • the product did not meet your personal preference

  • you changed your mind

  • the customer selected the wrong model

Vitplate provides detailed compatibility information. The customer is responsible for selecting the correct product.

Compatibility Check

Before purchasing, the customer must verify:

  • motorcycle model

  • production year

  • version/variant

  • product compatibility

If you are unsure, please contact us before placing your order.

Vitplate is not responsible for incompatibility resulting from incorrect customer selection.

Product Installation & Use

Vitplate products are intended for proper technical installation.

Vitplate is not responsible for:

  • damage caused by improper installation

  • damage caused by misuse

  • damage caused by third-party modifications

  • secondary damage to motorcycles or equipment

Professional installation is recommended where required.

Defective or Incorrect Products

If you receive a product that is:

  • defective

  • damaged

  • different from your order

please contact us immediately after delivery at: infovitplate@gmail.com

Clear photos must be provided.

Vitplate reserves the right to perform a technical inspection before approving:

  • repair

  • replacement

  • refund

Return Procedure

No return will be accepted without prior email approval.

Return shipping costs are borne by the customer unless a defect is confirmed by Vitplate.

Original shipping costs are non-refundable.

Unclaimed Shipments

If a parcel is not collected and is returned to Vitplate:

  • reshipping will require new shipping charges

  • the original shipping cost is non-refundable

Refunds

If a return is approved:

  • refunds are issued to the original payment method

  • processing time: up to 15 business days

Payment Methods

Vitplate accepts secure electronic payments via Viva Wallet.

Supported methods include:

Cards:
Visa • Mastercard • American Express • Maestro • Discover

Digital Wallets & Local Methods:
Apple Pay • Google Pay • Klarna • iDEAL • Bancontact • EPS • Giropay • SOFORT • Trustly • PayU • MB Way • Blik

All transactions are encrypted and processed in a secure payment environment via Viva Wallet.

Shipping (In Stock)

Our goal is fast and safe delivery.

Estimated delivery times for in-stock products:

  • Greece: 2–4 business days

  • International: 7–14 business days

Greece

  • Free shipping for orders over €100 

  • €5 shipping for orders under €100

  • Via Box Now

International

  • Free shipping for orders over €200
  • €20 shipping for orders under €200
  • Via Hellenic Post – ELTA.
  • Customs duties and import taxes (if applicable) are the responsibility of the customer.

By completing a Stock-Order purchase, the customer accepts the above waiting times.

Shipping (Pre-Order)

Our goal is fast and safe delivery.

Estimated delivery times for Pre-Order products:

  • Greece: 15–20 business days

  • International: 20–30 business days

Greece

  • Free shipping for orders over €100

  • €5 shipping for orders under €100 

  • Via Box Now

International

  • Free shipping for orders over €200
  • €20 shipping for orders under €200
  • Via Hellenic Post – ELTA.
  • Customs duties and import taxes (if applicable) are the responsibility of the customer.

By completing a Pre-Order purchase, the customer accepts the above waiting times.

Shipment Status

Once your order is shipped, you will receive an email including:

  • tracking number

  • tracking link

Contact

infovitplate@gmail.com

This policy forms an integral part of the Vitplate Terms of Use and may be modified without prior notice.